Terms & Conditions

1. About Our Website

This website is operated by LEVL Drinks / LEVL Group (“LEVL”, “we”, “us”, or “our”). The website provides information about our products and may allow customers to purchase LEVL products online. We reserve the right to update, modify, suspend, or discontinue any part of the website or its services at any time without prior notice.

​

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, packaging details, and other information displayed on the website are accurate and up to date. However, actual product packaging, colour, design, batch information, or appearance may vary slightly from images shown on the website. Product information should always be read together with the information printed on the actual product packaging.

​

3. Orders & Acceptance

Placing an order through the website constitutes a request to purchase the selected products. An order will be considered accepted only after successful payment verification and/or confirmation by LEVL. We reserve the right to cancel or decline an order in cases including, but not limited to, incorrect pricing or product information, stock unavailability, suspected fraudulent activity, payment issues, delivery restrictions, or other circumstances permitted under applicable law.

​

4. Pricing & Payments

All prices displayed on the website will be as applicable at the time of purchase and may include applicable taxes or charges as stated during checkout. Customers are responsible for providing accurate payment and billing information. LEVL is not responsible for delays, failures, or losses caused by third-party payment gateways, banks, payment service providers, or technical interruptions beyond our reasonable control.

​

5. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed at checkout or communicated to the customer. Delivery timelines may vary depending on location, availability, logistics partners, weather, public holidays, transportation disruptions, or circumstances beyond our reasonable control. For detailed information, customers should refer to our Shipping Policy.

​

6. Returns, Refunds & Order Issues

LEVL follows a specific Refund & Return Policy applicable to purchases made through this website. As a general policy, we do not provide refunds or returns merely because a customer changes their mind or no longer wishes to purchase the product. However, where applicable law requires a return, replacement, refund, or other remedy—for example, in relation to defective, damaged, incorrect, deficient, or materially misrepresented products—we will process the matter in accordance with applicable law and our Refund Policy.

​

7. Website Use & Intellectual Property

All content available on this website, including logos, trademarks, brand names, product images, photographs, graphics, videos, text, designs, and other materials, is owned by or licensed to LEVL unless otherwise stated. You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission from LEVL. Unauthorised use of our intellectual property may result in appropriate legal action.

​

8. Limitation of Liability

To the maximum extent permitted by applicable law, LEVL shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website, inability to access the website, delays caused by third-party service providers, or circumstances beyond our reasonable control. Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

​

9. Governing Law & Changes to These Terms

These Terms & Conditions shall be governed by the applicable laws of India. Any dispute arising in connection with the website, products, or these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter, subject to applicable consumer protection laws and other mandatory legal requirements. LEVL may update these Terms & Conditions from time to time. The updated version will be published on this website with the revised “Last Updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.

For questions, complaints, or legal notices, please contact us through the official Contact Us page or the customer support details provided on this website.

​

• Levl Drinks website is developed and managed by SK Software Developers (SKSD).

• SKSD ensures secure transactions, optimized website performance, and data protection.

• Customer data collected on this website is not shared or sold to third parties, ensuring privacy and confidentiality.

• If users face any technical issues, they may contact SKSD support via Swarajya Arts Studio’s official contact channels.