Refund Policy

Refund & Return Policy

Last Updated: 15 September 2026

At LEVL Drinks, we take care to ensure that orders are properly packed and delivered. Because our products are food and beverage products, we generally do not accept returns or provide refunds for change of mind or personal preference. This policy explains the circumstances in which an order may qualify for a replacement, refund, or other appropriate resolution.

1. No Change-of-Mind Refunds

Once an order has been successfully placed, customers cannot request a refund simply because they have changed their mind, no longer require the product, ordered by mistake, dislike the taste or flavour, or no longer wish to receive the order. Such requests will generally not qualify for cancellation, return, replacement, or refund, subject to applicable law.

2. Cancellation of Orders

Customers may request cancellation before the order has been processed or dispatched. Cancellation is not guaranteed and will depend on the status of the order at the time the request is received. Once an order has been dispatched, cancellation may not be possible. Any refund for an approved cancellation will be processed according to the applicable payment method and refund procedure.

3. Damaged Products

If a product arrives visibly damaged, leaking, broken, or otherwise materially affected during transportation, the customer should contact LEVL customer support as soon as possible and preferably within 48 hours of delivery. Customers may be required to provide photographs or videos of the package, product, shipping label, and damage so that the matter can be investigated with the logistics partner.

4. Incorrect or Missing Products

If the customer receives a product that is different from the product ordered, or an item is missing from the shipment, the customer should contact LEVL customer support within 48 hours of delivery. After verification, LEVL may provide an appropriate resolution, which may include replacement, refund, or another remedy where applicable.

5. Defective or Quality-Related Issues

If a product is received with a genuine manufacturing defect, quality issue, contamination concern, abnormal condition, or other issue that makes the product unsuitable for consumption, the customer should stop using or consuming the product and contact LEVL promptly. The product details, batch number, photographs, videos, purchase information, and other information may be requested to investigate the complaint and determine the appropriate resolution.

6. Expired or Incorrectly Supplied Products

LEVL aims to ensure that products supplied to customers meet applicable quality, labelling, and shelf-life requirements. If a customer receives an expired product or a product that was incorrectly supplied, the customer should contact us promptly with the order details and supporting evidence. After verification, an appropriate remedy may be provided in accordance with applicable law.

7. Refund Eligibility & Processing

Where a refund is approved, the refund will generally be processed through the original payment method or another legally permissible method. Processing time may depend on the payment gateway, bank, card issuer, or other financial institution. LEVL does not guarantee that a refund will appear in the customer’s account within a particular timeframe controlled by a third-party payment provider.

8. Evidence, Verification & Fraud Prevention

LEVL may request reasonable information or evidence before approving a refund, replacement, or other resolution, including photographs, videos, order information, batch details, delivery records, or packaging information. Claims that appear fraudulent, abusive, repetitive, manipulated, or inconsistent with the available evidence may be investigated and may be rejected where permitted by applicable law.

9. No General Return Policy & Legal Rights

Due to the nature of our food and beverage products, LEVL generally does not offer a general “return for refund” facility for products that have been correctly supplied and delivered in acceptable condition. However, nothing in this policy is intended to remove, restrict, or waive any consumer right, remedy, guarantee, or protection that cannot legally be excluded under applicable law. LEVL reserves the right to update this policy from time to time, and the latest version published on this website will apply to future orders.

For refund, replacement, damaged-product, or order-related complaints, please contact LEVL through the official customer-support details provided on this website.

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