Shipping Policy

Shipping Policy

Last Updated: 15 September 2026

At LEVL Drinks, we aim to provide a smooth and reliable delivery experience. This Shipping Policy explains how orders placed through our website are processed, dispatched, and delivered.

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1. Order Processing

Orders are processed after successful payment confirmation and order verification. We generally aim to process and dispatch orders within 2–5 business days, subject to product availability, order volume, verification requirements, and operational circumstances. Orders placed on weekends or public holidays may be processed on the next business day.

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2. Delivery Time

After dispatch, delivery generally takes approximately 3–10 business days, depending on the delivery location, courier service, transportation conditions, and other circumstances. The delivery timeline shown during checkout or communicated after ordering should be treated as an estimated timeframe and not an absolute guarantee.

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3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation. Shipping charges may vary depending on the delivery location, order size, product quantity, promotional offers, or logistics arrangements. Any applicable charges will be payable by the customer unless expressly stated otherwise.

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4. Delivery Locations

We currently deliver to serviceable locations within India, subject to availability of courier and logistics services for the customer’s address. Certain remote, restricted, or non-serviceable locations may not be eligible for delivery. If an address cannot be serviced, LEVL may contact the customer regarding available options.

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5. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including name, house/building details, area, city, state, PIN code, and a reachable mobile number. LEVL shall not be responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

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6. Tracking & Delivery Updates

Where tracking is available, customers may receive shipment or tracking information through the contact details provided during checkout. Customers are responsible for ensuring that they can receive delivery-related communications. Tracking information is provided by the applicable logistics partner and may take some time to update after dispatch.

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7. Failed Delivery & Undelivered Orders

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses delivery, fails to respond to the delivery partner, or otherwise prevents delivery, the logistics partner may make additional delivery attempts or return the shipment to the sender. Any further action will depend on the circumstances and applicable policy. Additional shipping costs, where lawfully applicable and reasonably incurred due to customer-provided errors or requested re-delivery, may be payable by the customer.

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8. Delays, Damage & Delivery Issues

Delivery may be delayed because of weather conditions, natural events, transportation disruptions, strikes, public holidays, technical issues, courier delays, government restrictions, high order volumes, or other circumstances beyond our reasonable control. If a package appears visibly damaged at the time of delivery, customers are encouraged to refuse acceptance where reasonably possible and contact LEVL customer support promptly. Any damaged, incorrect, defective, or missing product issue should be reported within the timeframe specified in our Refund & Return Policy, along with appropriate photographs or other supporting information where requested.

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9. Delivery Confirmation & Policy Changes

Delivery may be considered completed when the shipment is recorded as delivered by the applicable logistics provider, subject to any applicable investigation or customer complaint. Customers should inspect their order promptly after receipt and report any issue within the applicable timeframe. LEVL reserves the right to update this Shipping Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date.

For shipping-related questions or delivery issues, please contact LEVL through the official customer-support details provided on our website.

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As the technology partner, SK Software Developers (SKSD) ensures:

• The website operates securely and efficiently.

• Regular security checks and updates are conducted.

• Compliance with privacy laws and best data protection practices.

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📧 SK Software Developers Email: reachsksd@gmail.com
🌐 Website: www.sksoftwaredevelopers.com